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RETURN POLICY:
Wilderness Exchange Unlimited strives to provide exceptional customer service. If you need to return an item, please follow these instructions:
1) Call us at 303-477-0881 and we will issue a Return Authorization #. You will be asked for an order ID #. We include a packing list with every order and you can reference the order I.D. on this slip.
2) Package the product, write this R.A.# on the outside of the box, and mail to:
Returns/ Exchanges
Wilderness Exchange Unlimited
2401 15th St. Ste. 20
Denver, CO80202
All returns MUST meet the following conditions or they will not be accepted:
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RETURNS MUST BE MADE WITHIN 14 DAYS OF RECEIVING SHIPMENT.
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ITEM MUST BE UNUSED IN ITS ORIGINAL BOX WITH ALL ORIGINAL PRODUCT TAGS ATTACHED. WE ENCOURAGE YOU TO WEAR FOOTWEAR AROUND THE HOUSE TO ENSURE FIT AND CORRECT SIZING. ONCE IT IS USED OUTDOORS, IT CANNOT BE RETURNED.
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ALL RETURNS MUST BE CALLED IN AND APPROVED PRIOR TO SHIPPING AND MUST HAVE AN R.A.# ISSUED. RETURNS MADE WITHOUT AN R.A. WILL BE CHARGED A 20% RESTOCKING FEE.
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CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING CHARGES AND THESE CHARGES ARE NON-REFUNDABLE. CUSTOMER IS ENCOURAGED TO INSURE THE VALUE OF THE CONTENTS TO THE FULL RETAIL VALUE.
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TO ENSURE THE INTEGRITY OF EVERY PIECE OF LIFE-SAFETY EQUIPMENT THAT WE SELL, WE CANNOT ACCEPT RETURNS ON CLIMBING EQUIPMENT OR AVALANCHE BEACONS. WE WOULD BE HAPPY TO PROVIDE YOU WITH AS MUCH TECHNICAL ASSISTANCE AS YOU MAY NEED WITH THESE PRODUCTS, SO PLEASE CALL US OR EMAIL US WITH ANY QUESTIONS.
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